Customer Care Policy

Customer Care Policy

The Company is committed to Total Customer Satisfaction in all it undertakes through;

  • Continuing to deliver the highest levels of quality work.
  • Operating best working practices in accordance with service delivery and
  • Governmental and Environmental Legislation/Regulations
  • Exceeding expectations by resourcing ways to add value to our work.
  • Responding to Telephone Calls within 24 hours and Written Correspondence within 7 working days of receipt
  • Behaving in a professional manner, being courteous, polite and helpful at all times.
  • Accommodating Customers’ needs wherever possible/feasible.
  • Communicating effectively whenever possible to Customers in a relevant way.
  • Respecting Property and ensuring that no damage occurs by taking necessary precautions.
  • Maintaining confidences on private information, showing discretion in all matters relating to Property, Security Locks and Access.
  • Being sensitive to Customers with Special Needs or Disabilities
  • Should a Customer ever deem it necessary to make a Complaint, we ensure that this will be given priority and act accordingly to rectify any issues as soon as is possible/practical.